View our latest Coronavirus Update to see how we are responding to Covid-19
26th November 2020:
Following the announcement today by the Government, from Wednesday 2nd December 2020, Tove Valley Cottages will be under Tier 2 – High Alert.
The current national restriction rules are still in place until 2 December and must be followed until they expire. These new Tiers will be reviewed on 16th December 2020.
For further information please go to https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know
5th November 2020:
Second Lockdown Guidance Updates Q&As
What does it mean for people already on holiday?
At the time that restrictions are brought in, if people are currently on holiday and it is not reasonable for them to curtail their stay, they may finish their holiday as planned; the duration of stay should only be as long as reasonably necessary and they should return home as soon as practical. People must comply with the ‘stay at home’ requirements and make every effort to reduce socialising indoors outside of their household whilst in holiday accommodation in the meantime.
If lockdown starts at 1am Thursday what is the situation with guests already booked to stay?
Guests are allowed to finish their bookings if they were started before Thursday; the duration of stay should only be as long as reasonably necessary and they should return home as soon as it is practical to do so. They will need to comply with the ‘stay at home’ requirements in their holiday accommodation.
What purposes can hotels and accommodation providers remain open for?
Overnight stays and holidays away from primary residences will not be allowed. This includes staying in a second home or caravan or staying with anyone you do not live with or are in a support bubble with. Guest accommodation providers such as hotels, B&Bs and caravan parks may remain open for the specific reasons set out in law, where guests:
- Are unable to return to their main residence
- Use that accommodation as their main residence
- Need accommodation while moving house or attending a funeral
- Need to self-isolate as required by law
- Need accommodation for the purposes of their work, or children who need accommodation for the purposes of education
- Are elite athletes, their coach or (in the case of an elite athlete who is a child), the parent of an elite athlete, and need accommodation for the purposes of training or competition
- Are currently in that accommodation at the time when national restrictions come into force.
- Are visiting from abroad on holiday or for work purposes
- Are being provided accommodation to relieve homelessness
Accommodation providers may keep their business open to provide accommodation to vulnerable groups including the homeless, to host blood donation sessions, or for any purpose requested by the Secretary of State, or a local authority.
Accommodation providers are also encouraged to work cooperatively with Local Authorities to provide accommodation to vulnerable groups including the homeless during this period of national restrictions.
What is the definition of “work” ?
Anyone who needs accommodation for the purposes of their work may stay in guest accommodation. There is no legal definition of ‘work’ i.e. no restriction to only allow key workers as there was during the initial national lockdown.
4th November 2020 Update:
Second Lockdown Approved
We once again find ourselves in a fast moving situation.
The latest lockdown will start at 00.01 on Thursday 5th November, 2020 and will last until the 2nd December at the earliest.
The key aspects of the Lockdown are that everyone must stay at home; the only exclusions to this are:
- For education;
- For work, if you cannot work from home;
- For exercise and recreation outdoors, with your household, support bubble or on your own with one person from another household;
- For all medical reasons, appointments and to escape injury or harm;
- To shop for food and essentials;
- To provide care for vulnerable people, or as a volunteer.
People can attend funerals but weddings, civil partnership ceremonies will not be permitted to take place except in exceptional circumstances.
In terms of movement for holidays, it seems that the restrictions are the same as per the original lockdown. This means that people cannot travel internationally or within the UK. This also means that people must stay in their primary residence and therefore cannot visit a second home or holiday home.
As people are allowed to travel for work, Tove Valley Cottages will be allowed to stay open to provide accommodation for those still able to travel
21st October 2020 Update:
Tove Valley Cottages is currently under the local Covid Alert Level of : Medium.
For details of what this means for you, please click on the following link – https://www.gov.uk/guidance/local-covid-alert-level-medium
10th September Update:
Reservations made before 14 September 2020
All Guests with current bookings for Toad Hall, Rats Retreat, Swallows Swoop or Weasels Way affected by the latest ‘Rule of 6’ government announcement about social gatherings in England will have the option of a one-time credit to be used for a future date subject to availability. Please email email@example.com and we will of course endeavour to do our best to accommodate your choice of date.
Details of the announcement can be found by clicking https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing
This currently applies to bookings of seven or more guests from different households or not in the same bubble that are travelling to properties in England.
What should you do if you think your booking is impacted?
If you think your stay has been affected based on the above, please email firstname.lastname@example.org .
For reservations made on or after 14 September 2020 our normal terms and conditions apply if a booking is cancelled. Please refer to our Terms and Conditions for further information and for information about cancellations and refunds.
If your booking was made through TripAdvisor Rentals, Airbnb or Booking.com and you believe you may be entitled to a refund, please contact them directly:
If you have booked with TripAdvisor Rentals you will need to contact them on 0203 701 5407 or 0800 098 8460 to discuss your booking.
If you have booked with Airbnb you will need to contact them on 0203 318 1111 or email@example.com to discuss your booking.
If you have booked with Booking.com you will need to contact them on 0203 564 6725 or firstname.lastname@example.org to discuss your booking.
We appreciate that some guests may have bookings that are impacted by other legislation and government guidance which is constantly being reviewed and updated by the government. Before deciding whether to travel, customers should ensure they have checked and understood the relevant legislation and government guidance that is applicable to their party, party make-up and locale of a booking.
As there is currently no official end date to the “Rule of 6”, we will continue to follow guidance from the Government and keep our policies under constant review.
For further information regarding the ‘Rule of 6’ please visit https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing
What you must do
From 14 September 2020 it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). The police will have the powers to enforce these legal limits, to include issuing fines (fixed penalty notice) of £100, doubling for further breaches up to a maximum of £3,200. Please bear this in mind when socialising with other family members staying in different cottages. Tove Valley Cottages do not accept any responsibility for guests not abiding by this ruling.
Advise Tove Valley Cottages of all the names and contact numbers of guests staying by emailing email@example.com – to help the NHS Test and Trace service in the national effort to contain and prevent the spread of coronavirus.
The records will help NHS Test and Trace to reach anyone who may at a later date be found to have potentially been in contact with a positive coronavirus case whilst at a particular venue, helping to quickly contact people at risk of the virus and prevent localised outbreaks before they occur. Data will only be used by NHS Test and Trace if deemed necessary to helping prevent the spread of COVID-19. We are responsible for keeping a record of the name and telephone number of guests for 21 days.
Do not share or move cutlery/crockery between any Cottages
Try to stay at least 2 metres (3 steps) away from anyone you do not live with normally or anyone not in your support bubble
Wash your hands with soap and water often – do this for at least 20 seconds
Use hand sanitiser gel if soap and water are not available
Wash your hands as soon as you get home
Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
Put used tissues in the bin immediately and wash your hands afterwards
If you can, wear something that covers your nose and mouth when it’s hard to stay away from people, such as in shops or on public transport
Do not touch your eyes, nose or mouth if your hands are not clean
Follow the government’s social distancing guidance about what you can and cannot do outside your home.
Please dispose of your rubbish in the large wheelie bins on site before you leave the cottage.
Our Cleaning Protocol
Whilst we are dealing with the Covid-19 Pandemic, we want to reassure all our guests of the cleaning regime we follow when preparing your cottages so you can enjoy your stay with us at Tove Valley Cottages in the knowledge that everything in our power has been done to ensure the highest rate of cleaning is being carried out.
Proper preparation is important. It helps us to clean more efficiently and more safely.
Our cleaning staff are provided with:
- Disposable gloves
- Mask or cloth face covering
- Multi-surface disinfectant
Cleaning is when we remove germs and dirt from surfaces. For example, using a soapy cloth to wipe down a kitchen worktop or hob.
During the cleaning stage we:
- Dust, sweep or vacuum all floors
- Clean or mop hard surfaces (such as walls and flooring) with water and soap
- Wash all dishes and laundry
- Empty all rubbish bins and line with fresh bags
Sanitising is when we use chemicals to reduce the number of bacteria. During this step, we sanitise all high-touch surfaces. For example, spraying chemical disinfectant on doorknobs, light switches, and cabinets.
During the sanitise phase, we:
- Spray high-touch surfaces in each room with a disinfectant spray
- Let the disinfectant stand for the length of time specified on the product label
- Allow the surface to air-dry
After cleaning and sanitising, we review the room-by-room checklists to ensure that all appropriate areas have been cleaned and sanitised.
What you can and can’t do
For more information visit this site https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do